Spotahome is a property platform that focuses on providing long-term home rentals for people looking to move to a new city or country. The company was founded in 2014 and has since grown rapidly among people looking for furnished apartments, rooms or shared accommodation. Spotahome simplifies the rental process by allowing tenants to view, book and secure their new home online, without having to physically visit the property. The company takes care of vetting properties by sending ‘homecheckers’ to inspect and create virtual tours, photographs and detailed descriptions of listings. This allows prospective tenants to get a full understanding of the property before making a decision. The platform operates in several cities across Europe and the Middle East, offering a wide range of accommodation for students, professionals and families. The user-friendly website and mobile app make it easy to search and filter properties based on various criteria such as location, budget and type of accommodation. The business model focuses on providing convenience and transparency in the rental process. Tenants can securely pay their deposit and rent through the platform, while landlords benefit from a streamlined tenant selection process. The company collects a service fee from the tenant upon successful booking, which covers customer support and the assurance of a safe and vetted property.
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Number of reviews: 3 Rating:2 Fraud I’ve booked the apartment through the spotahome, I’ve paid all services, the rent itself and the service and deposit for my check in, which has been delayed as the spotahome knew exactly about my arrival and never answered my calls and I had to book the hotel. Not only I had moved later but also checked out earlier and the took money from my deposit from the period in which I didn’t live. During my staying there were some contraction work, and nobody cared about that but they carry thoroughly how to make money on the tourist who simply believe in a good reputation of the company. They took my deposit by saying that my reservation was initially till 16 of April and I need to pay the second part, despite that fact that the agency and the landlord knew that I had to move earlier because my visa didn’t allow me to stay longer…
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0 You have already voted! Rating:2 Renters Beware! Never Use Spotahome DO NOT EVER USE SPOTAHOME.
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0 You have already voted! Rating:2 Terrible company I would like to share my wonderful experience with the Spotahome website. This is the second time I have applied to this company. The first experience was also not very successful, but the second one surpassed everything that could be done.
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Molly
I’m a student and I was looking for a place to stay for Study Abroad in England. And I made the stupidest mistake of my life booking through Spotahome. I will genuinely regret it for the rest of my life.
Spotahome markets itself as an easy way to get in touch with local landlords across the world with a responsible middleman to make the process smooth. That could not be further from the truth. First red flag is they have no phone number, email, or address to contact. You can only submit issues through a form and cannot directly get in touch with them until they decide to respond to you, no matter how urgent the issue.
I don’t even know where to begin with how unprofessional and dishonest this company is. First of all, they are incredibly shady with payments before you even get in touch with a landlord. If you apply for a house just to see more info about it and the landlord accepts, you are automatically charged. No time to look over details, no time to think about it, and no refund possible. But fine, I found a place through them. The first issue I ran into was they tried to charge me first month’s rent twice. The landlord demanded I send it to him, but Spotahome was also charging me the same amount upon move-in. It took weeks for them to tell the landlord not to charge me because they get all rental payments (which is weird considering he supposedly has listed on their website for years and has multiple positive reviews (which you can’t actually read or verify)). Then, when the landlord starting making up lies and trying to charge me for problems that already existed at his property, Spotahome said too bad, we aren’t responsible for the landlord’s behavior. Which is absolutely insane considering they list his properties on their website and make money off of him, but if he does anything unprofessional or illegal, they’re not responsible. Fine. Then, someone broke into the flat where I was living and I wanted to move out early. But, due to Spotahome’s policy, I would’ve had to pay an additional 30 days of rent so I had to stay there. At the end of the day, I was looking at all of the rental payments they had taken from my account and realized they had overcharged me almost $2000 in rent. I had to point that out to them, and I am still currently fighting to get my money back. I have spent hours and hours trying to resolve this and they simply do not care. They will rob you blind. Look literally anywhere else for a place to stay.
Aleksandr Chuprak
I have selected a room on this site. I agreed with the price and saw that it would be necessary to pay the deposit.
Next, I contacted the owner and asked him to make a contract for rent and registration at the place of stay, since I am studying on a student visa, and these documents are very important to me. He did not agree very willingly, took a photo of our passports with the girl in advance and said that he would go to the administration and let us register. A couple of days before arrival, I wrote to the landlord again, and reminded him that registration was needed – he said he hadn’t done it, but when you come, we’ll figure it out. Don’t worry.
The day of arrival has arrived. We came to the apartment and it started.
The first thing that became a problem was that the photos on the site and in reality are very different. There is no piece of furniture as in the photo, there is no TV, everything is in very poor condition, the door handle is falling off, some nails are sticking out of the wall near the head, everything in the common kitchen is in very poor condition and dirty. There is a terrible stench in the room, which does not go even after opening the window (it has been 3 days – all my things still smell of this smell). Since we had nowhere to go and we had a lot of things with us, we decided that all this could be tolerated for a while.
Next, the landlord said that we should leave a deposit. We knew about this, were ready and agreed to it, but for our own safety, guarantees and other things, we asked you to draw up a room rental contract for us, register the condition of the room there, so that later there would be no complaints against us, indicate that we had taken a deposit of 650 euros and that they would oblige us to return it if we We won’t break anything. The owner refused to give us such documents. He told us that a verbal promise that he would return it to us was enough. Since we are foreigners in this country, we insisted that we need these documents, that we cannot just give a pledge without a contract and confirmation from him, this is a very big risk for us. And moreover, we were promised in advance that all these documents would be done. So the conflict broke out. The landlord started shouting at us, tearing out our luggage, trying to throw it out into the hallway, and pushed me hard. We decided to call the police and settle the matter with them. We asked for a peaceful settlement of this issue, we simply asked for a refund of the money that we paid a month in advance, since we are not ready to live in this apartment, since it is in terrible condition, since we cannot be guaranteed a refund of the deposit, since the landlord rushes at us with strong aggression and tries to physically to influence.
We called Spotahome support. We asked them to help resolve the issue, we told them that it was written on their website that in case of problems in the first 24 hours upon arrival they would help us, and if anything, they would find new housing and compensate all expenses. But they didn’t listen to us. We were told that the room is in good condition and that the photos on the site are just indicative and approximate, that you can clean up there with the owner, that you are not required to provide any documents, and since you do not pay a deposit, you can leave and lose all the money. We couldn’t get anything out of this site that evening and had to urgently look for other accommodation for the weekend.
Since Monday, we have been in contact with Spotahome support for a long time. We asked them to help us, explained the reasons that the apartment was in terrible condition, that the aggression of the landlord was taken out on us, that ...