Klarstein is a German brand that sells a wide range of household appliances and electronics. The company was founded in 2005 and has become a popular choice for consumers looking for high quality, stylish and affordable products for their homes. Klarstein’s product range includes a variety of appliances such as refrigerators, ovens, toasters, coffee makers, blenders, food processors, air conditioners, heaters and many more. They offer a range of options to suit every taste and style, from modern and sleek to retro and colourful. One of the outstanding features of Klarstein products is their high quality construction and attention to detail. Designed with functionality and style in mind, they are made from durable materials to ensure they can withstand regular use. In addition to its domestic appliances, Klarstein also offers a range of electronic products, including televisions, home cinema systems, headphones and Bluetooth speakers. These products are designed to deliver high quality sound and visual performance, while being easy to use and stylishly designed.
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Number of reviews: 3 Rating:2 Disappointing Customer Service We ordered a beautiful gas hob and were excited about having it fitted. Unfortunately the fitter and two other fitters thereafter would not install the hob because the manual instructions specifies the gas hob should be used in conjunction with an extractor fan. We don’t have an extractor fan (old cottage where thick walls make it impossible). So although the time had lapsed (it took several weeks to wait for 3 fitters!) for a refund, we asked for an electric hob replacement as we still require a hob and said we would be happy to pay the difference. All we keep being in receipt of is the same generic reply that we are out of the 30 day returns warranty and we may only have a replacement of the same item if it’s faulty. We feel let down because when we made our purchase the extractor fan recommendation was only in the manual in the box with the hob and not on line at the time of purchase else we would not have made the purchase. We are stuck with a hob we can’t use and have lost our money. Be careful with your purchases as Customer Service in the aftermath is terrible.
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0 You have already voted! Rating:2 Appalling customer service and poor quality products I bought a cooker hood from Karstein and within weeks of installation it developed a fault with the lights and touch screen controls. It must be a known problem as straight away Klarstein said it couldn’t be repaired but would need to be sent back. A cooker hood is wired and fixed to the wall in a fitted kitchen. To take it apart involves an electrician and would also leave me without a fan above the cooker for weeks. And Klarstein showed no interest in how the product return would be paid for, and timescales. Simply not viable. I asked them just to send the parts to mend the lights and they are telling me to find the parts online myself ! it is their product!!? So avoid these people at all costs – the products are poor quality and as a company they simply don’t care about faults or customer service.
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0 You have already voted! Rating:10 Great experience at Klarstein. I ordered an electric heater and am very happy with it. It was delivered after a week and works perfectly.
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Thanks for submitting your review!Joanne O’Hara-Boa
Mark Taylor
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