1.8/5
AVERAGE RATING: 3.5/10
(17 Reviews)

All reviews

    Number of reviews: 17
  1. Rating:

    2
    How do this company get away with their non existent returns & hopeless customer service.
    Ordered a bra, which was too tight, but on trying to start a return found it impossible to find an address or label ? Automated reply to email. Contacted Paypal & got refund but £3.00 short of what I paid. I still have the useless bra ? Will never use this company again.
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  2. Rating:

    2
    Awful service
    My item did not meet the requirements so I contacted conturve for a return. 3 emails later and still o further on other than a return was accepted. No return address, no refund pending and they want £3 to return bit to where? No response, no phone number. Appalling customer service and out of pocket
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  3. Rating:

    2
    Do not order from this company
    They deserve less than one star awful customer service
    Automated email response that doesn’t answer the question you ask
    I ordered two items which I need to return I requested a return which was approved I emailed them for a refund and even though I have told them the return had been approved I can’t get a return label or address to send them back to all I get is an email back saying I need to request a return which I keep explaining I have done I will get in touch with my bank to hopefully claim £50.00 back
    Do not order from this company as you will struggle to get a refund if needed
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  4. Rating:

    2
    Non existent customer service
    Wish I could give a minus. I am appalled at the poor service this Company are getting away with. They don’t have a phone number or an address. And when you email them to advise the item doesn’t fit they advise you you don’t need to return it. They don’t refund your money though. I am owed £126.94. They are listed on Amazon as a small family business but when you look on their website they are selling Worldwide,I think this Company should be investigated, they are rogues. I would like to hear if anyone has an address for them or if anyone has actually received a refund.
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  5. Rating:

    2
    Very disappointing
    My parcel got delivered somewhere else and not to me. I contacted Conturve to report this with photographic evidence of it being delivered to the wrong house but to date have had no response. Would not recommend, customer service is non existent!
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  6. Rating:

    2
    Avoid!!!
    Avoid this company!!! Absolute rip off!!! Unless you know you’re keeping the items then it’s free money for nothing with them. They have had £10 of my money just because. I would never order with this scam company again. Awful awful.
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  7. Rating:

    2
    Shipping!!
    First of all and really importantly Please take note of the heading!!
    I cannot fault the products in any way at all!
    I have just placed an order for 3 pairs of tights and a mesh bag to wash them in. All light goods, I’m sure you will all agree. I was then very disappointed to find that the shipping cost was £7.00!!
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  8. Rating:

    4
    Not happy
    Purchased my item following the size guide but did not fit did not change my silhouette at all sent return which was excepted but I did not understand the return email to me it seemed I was not to return item no return details were on the email at all nor how to get refund I’ve emailed 9 times and still had no reply I’m not happy as I needed item for my holiday but it’s now to late so I will not use this company ever again
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  9. Rating:

    2
    Clue is in the name - CONturve
    What a truly disappointing service from this company.

    Need to return my entire order as it’s not quite as expected. Upon attempting to return the items I was unable find a way to return multiple items. I contacted Customer Service and was told I don’t need to even return items to get full refund, which will be in my bank up to 5 days later. Fabulous! I’ll just donate them to my charity and sell them in our shop.

    Fast forward 10 days….

    No sign of a refund so I email Customer Services once again. I’m met with a reply that pretty much mirrors their original email to me, informing me that I don’t need to return the items & can expect the refund to hit my bank account in 5 days.
    My reply was to let them know that I had already received this information, 5 days had passed & I would be taking this further. Seemingly this made the ‘generous and professional’ Conturve lose their cool!

    I have now been told to return the items, at the cost of £3.00 which, on top of the delivery fee, now means this order has cost me an additional £6.50! This is assuming that they do actually issue a refund once the receive my order!

    I’m not hopeful, I now have to go through the whole return rigmarole (just because I dared to order multiple items) & this could so easily have been sorted (one would hope) had I been advised of the returns procedure at the beginning. Like most women, I live hand to mouth & the £54.97 I paid for my order is missed! Not to mention the further £6.50 Conturve throw in the mix for daring to ask for a refund!

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  10. Rating:

    2
    Bad product, non-existent customer service
    I should have read these reviews before being taken in by the impressive marketing of this company’s products. I ordered an item that I received failry quickly but unlike the hype, the underwear had no compression at all so was useless. I wanted to send it back but now can’t get through the returns process. My return request has been approved but I have address or details to send the item back to. My emails don’t get answered and I now realise I was conned.
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  11. Rating:

    10
    Wedding
    Excellent comfortable does what it said and pretty bought the lacy ones
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  12. Rating:

    2
    Take money don’t deliver and they don’t care
    This company does not deliver. All they do is take your money ,then send emails with a tracking number which tells you nothing .
    They are not interested in any form of customer service or care .Steer clear !!
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  13. Rating:

    2
    AVOID ORDERING FROM CONTURVE
    I am still awaiting delivery of my order now 15 days. Tracking has gone dead and customer service non existent. No way of directly contacting them only automated email. Absolutely shocking
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  14. Rating:

    2
    Awful experience returning my order
    If you want to return your order I’d write it off…dreadful experience, took me SIX WEEKS to get my money back after an outrageous number of emails and Messenger messages. An online portal to initiate your return that DOES NOT WORK, as others have said. And then they deduct a further £3 off you for their admin once your order has been received!!!
    I wouldn’t touch this company with a barge pole. Good luck to you if your shape wear doesn’t fit.

    Date of experience: 30 June 2023

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  15. Rating:

    2
    Awful Delivery & Customer service- Avoid
    Placed an order with next day delivery.
    Nearly a week later and I still haven’t recieved my order. According to the parcels tracking, it was only sent 5 days after placing the order.
    Despite emailing 3 times stating that I needed the item for an event and could they let me know if I my order would reach me on time, their response was to ignore my question entirely. I was offered a refund of my postage and told on the date of my event to expect my order in 3-5days time.

    Awful customer service. I am dreading trying to get my money back.
    Avoid.

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Conturve

Conturve is an online shapewear retailer that offers comfortable and flattering garments to help women feel their best. With an extensive collection of leggings, bras, camisoles, and more, Conturve provides a variety of styles and sizes to suit the needs of any woman. Conturve’s online shop, conturve.com, is user-friendly and easy to navigate. On their website, customers can find detailed descriptions and images of their products, as well as helpful sizing information and customer reviews. Customers can also easily shop for their favorite items by size, color, and style. Conturve’s shapewear is designed with comfort and support in mind. Their leggings are made of lightweight fabrics that are breathable and soft on the skin. The bras are supportive and comfortable, and the camisoles offer just the right amount of coverage. All of their garments are designed to provide a slimming look while still allowing freedom of movement. Conturve also offers a variety of discounts on their products. They frequently offer discounts on bulk orders and special promotions. Customers can also get free shipping on orders over a certain amount. Overall, Conturve is an excellent resource for anyone looking for comfortable and flattering shapewear. Their quality garments and helpful customer service make them a great choice for anyone looking to look and feel their best.

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