As well as providing a free and independent platform for people to write and read reviews, we regularly review the businesses on our site. This is to provide consumers more insight into the background of a particular organisation and give them more information about the company they might want to do business with.
The company has grown rapidly due to its innovative way of working and operates in dozens of different countries, both inside and outside Europe. With so many options and so many countries it operates in, and over ten million travelers using the service every year, it’s worth taking a closer look at the pros and cons and answering some frequently asked questions.
A short history about the business
Kiwi.com is an online travel agency founded in 2012 in the Czech Republic by Oliver Dlouhý and Jozef Képesi. Originally called Skypicker, the company started as a tool to help travellers find the cheapest flights by combining flights, but also alternatives such as trains or bus travel from different airlines and tour operators. The company later rebranded as Kiwi.com and expanded its offering to include a number of innovative features and tools, such as the Nomad tool and Price Alert feature. Today, Kiwi.com offers flights to over 4,000 destinations worldwide and has become a major player in the travel industry, continuing to focus on the innovative approach to airfare pricing that has made it so successful. According to their own website, millions of people now use the site every year.
The method that makes the company a different kind of booking site
Kiwi.com was founded, and still has, a very original and unique approach to airfare pricing, based on its proprietary algorithm that combines flights from multiple airlines and creates unique itineraries designed to result in significant cost savings for travellers, or extra luxury without spending a lot of extra money. This algorithm, known as Virtual Interlining, allows Kiwi.com to offer flights that would otherwise be impossible to book through traditional travel agents or airline websites. The company is confident in its own capabilities, which makes it very transparent, unlike some of its competitors. By connecting flights from different airlines, Virtual Interlining can offer lower prices than traditional round-trip flights, and can even allow travellers to fly into one airport and out of another, opening up new travel opportunities.
As Kiwi.com has evolved over the years, it has also developed a range of tools and features to make the travel experience as smooth and hassle-free as possible. These include a 24/7 live customer service team, a mobile app for booking and managing flights on the go, and a price alert feature that notifies users when a flight they are interested in drops in price. This allows them to time the best price for their individual circumstances.
How Kiwi.com became popular
One of Kiwi.com’s most popular features is its Nomad tool, which allows users to enter their departure location and preferred travel dates, and then generates a list of the cheapest destinations they can fly to on those dates. This feature is particularly popular with budget-conscious travellers and those looking for inspiration for their next adventure.
Kiwi.com has won numerous awards and accolades, including being named one of the fastest growing tech companies in Central Europe by Deloitte and winning the 2020 World Travel Award for the world’s leading flight comparison website.
Kiwi.com has continued to adapt and innovate, launching new products and features such as the Kiwi.com Guarantee, which offers travellers a full refund if their flight is cancelled or delayed by more than two hours.
Looking ahead, Kiwi.com has ambitious plans to further grow and expand, with a focus on adding more travel products such as hotels and car rentals. The company has even announced plans to launch its own airline, Kiwi Airways, which will fly to popular destinations in Europe and beyond.
Kiwi.com Frequently Asked Questions
Is Kiwi.com legit?
Despite having hundreds of employees and a presence in dozens of countries, this is one of the most frequently asked questions. This may be because the company is relatively unknown, unlike some of its competitors. Another reason is that travel is expensive. The more money people spend, the more they want to be sure that the party they are spending it with is legitimate and trustworthy. The Kiwi.com company is certainly legitimate and trustworthy. However, this is not the same as a 100% satisfaction rate. If you are interested in the experiences of previous customers, it is a good idea to read the reviews before using the service.
Why is Kiwi.com so cheap?
Kiwi.com is able to offer flights at lower prices than traditional airlines and travel agents mainly due to its proprietary algorithm known as Virtual Interlining. This algorithm allows Kiwi.com to combine flights from different airlines and create customized itineraries that typically result in financial savings for passengers.
By automatically and intelligently combining flights from different airlines, Kiwi.com can offer lower fares than traditional round-trip flights. For example, if a passenger wants to fly from New York to London, Kiwi.com might find a cheaper flight from New York to Paris on one airline, and then a cheaper flight from Paris to London on another airline, and combine them into a single journey.
The algorithm is constantly evolving and searching for the best possible prices and can also offer additional savings by suggesting alternative airports or travel dates that may be cheaper. The business additionally offers promo codes to help customers save money.
How can I contact Kiwi.com?
It should not be difficult to contact the company. They aim to be very accessible, both before you book and after you book if you need additional assistance. You can contact Kiwi.com Customer Service through a number of channels:
Email: You can email support@kiwi.com and a member of the customer support team will respond to your query as soon as possible.
Chat: You can use the chat feature on the Kiwi.com website or mobile app to speak directly with a customer service representative.
Phone: Kiwi.com offers telephone support in selected countries. To find the phone number for your region, visit the Contact Us section of the Kiwi.com website.
Social media: Kiwi.com is active on social media platforms including Twitter, Facebook and Instagram. You can send a direct message or tweet to the company’s official account and a representative will respond to your query.
It’s noteworthy that Kiwi.com offers 24/7 customer support, so you can contact them at any time if you have any questions or concerns about your booking. If you are interested in reading what our travellers have to say about Kiwi.com, you can click here to go to this page. Booking a holiday is an important and relatively expensive decision. It pays to do your research to make sure you get the best deal.
